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refund & return policy

We take great pride in the quality of the brands we stock and customer service both online and in our Launceston baby shop. We want you to be delighted with the adoreu baby items you have purchased.  If for any reason you are dissatisfied with your purchase, you may return your item within 30 days of delivery for store credit, subject to meeting the requirements of our refund policy.

In this returns policy, the expressions "we", "us" and "our" are a reference to adoreu.
Returns Policy

  • You may return new items sold and fulfilled online by adoreu baby within 30 days of delivery for store credit.
  • Contact us via email hello@adoreu.com.au or phone  6331 2401  to initiate a return. You'll need to provide your contact details and reason for return.
  • Items should be returned with the original product tags attached.
  • All shipping return charges must be pre-paid. We cannot accept C.O.D deliveries.

You will receive a store credit voucher excluding any delivery charges within the same day your item is returned.  

Adoreu will pay for any return shipping costs if the return is the result of our error or the item is damaged or defective.

 30 Day Change of Mind

Goods are eligible for the 30 Day Change of Mind policy provided that they are in as new condition and are accompanied by proof of purchase.

Definition of 'As New Condition':

The item must not have been worn; the item must be in pristine condition with no damage, or signs of wear.  Determination of an item matching the definition of 'As New Condition' is at the sole discretion of adoreu baby. 

Consent

  • By using this web site you are agreeing to the terms of this returns policy.
  • We reserve the right to modify our returns policy as our business needs require.
  • We will post such changes on our web site, after which, your continued use of the web site shall be deemed to be your agreement to the modified terms.

Items must be returned to our Launceston Baby Shop:

Baby Loss

If you have purchased items from adoreu baby and have experienced a loss, we are here to support you. There is no rush in contacting us to organise cancellation of laybys or baby shower gift registries. Please reach out when when you are ready and we will assist you. 

hello@adoreu.com.au or ph 6331 2401

ADOREU BABY
112 Cimitiere Street
LAUNCESTON  7250

 

BABY LAND

142 Charles Street, 

 

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